Questions and answers

Have you got any questions?
This is where we answer your questions about the Warnow Tunnel:
General information about things like the advantages and personal data, details of the toll station and what lies behind RFID devices, the Oscard and TAG.

General

  • The Warnow Tunnel is THE shortcut in Rostock – quick, safe, convenient, and cheap.
  • Avoid red lights, traffic jams, and queues, and save up to half an hour of travel time.
  • The Warnow Tunnel connects the regions to the east and west of the Warnow and provides a bypass around Rostock city centre.
  • You can also save time and money if you want to travel from the A19 towards Warnemünde.
  • From the international harbour where the ferries from the Baltic and Scandinavia arrive and depart, the tunnel takes you directly to the four-lane B105 – either towards to the coast (Warnemünde, Heiligendamm) or towards the west/southwest (Bad Doberan, A 20).
  • You can also use the tunnel if you are travelling from the northwest towards Berlin.
  • An overview of all route and time benefits is also available in routing.

The Warnow Tunnel as a part of the B105 (national highway) can only be used by vehicles which are permitted on expressways. That means the motorized vehicles must be faster than 60km/h (40 mph).
There is no a tunnel tube for walker and bicyclist. Those should use the public transport.

Toll station

  • The easiest way is the RFID device, the Oscard or the TAG.
  • All options offer you reduced travel prices through the tunnel. (For further information, see the price list)
  • The Oscard costs 2 Euro, the RFID device costs 2,50 Euro. TAGs cost 27 Euro.
  • Please apply online or speak to our customer service centre. We will then set up your customer account which will be credited with a specific euro amount. The minimum credit amount is 10 journeys per category.
  • The cashiers in the toll stations (“cash” lane) can also issue applications.
    Alternatively, you can also charge your Oscard in the cash lane.
  • This is not technically possible. The debit is only effected when the barrier has opened and the vehicle passes through. After the debit posting, the card is locked for 30 seconds to avoid double postings.
  • This time lock also means that it is also not possible to hand over the card to a friend in a following car.
  • The beep is of no importance. It is simply a sign that our system has recognized the TAG. The TAG occasionally acknowledges journeys with a time delay.
  • Cash, EC or credit card
  • DKV, UTA, Routex fleet cards
  • Toll Collect
  • Oscard, RFID or TAG

Please note that the payment options may vary in the lanes!

Symbols in the Warnow Tunnel

COIN MACHINE

COIN MACHINE

You can pay with coins here. Payment is not possible with bank notes. The machine gives change.

ELECTRONIC TOLL COLLECTION

ELECTRONIC TOLL COLLECTION

This lane is exclusively reserved for customers with TAG, RFID device or OSCARD. Payments by cash or by card are not possible here.

CASHIER

CASHIER

Payments with cash, by EC-card or credit card are possible here. Customers with fleet cards can also use this lane.

OSCARD, RFID, TAG

OSCARD, RFID, TAG

All vehicles that have a TAG, an OSCARD or a RFID device can use the lanes with this sign.

With these media you will be able to use the tunnel at a discounted price throughout the year.

LANE CLOSED

LANE CLOSED

This lane is closed. It is not allowed to use this lane if this sign is displayed.

Register online for the bank direct debit procedure

OSCARD, RFID DEVICE AND TAG

  • The RFID is a passive electronic device that operates without a battery. It is fixed to the inside of the windscreen of your vehicle by our staff.
  • Our RFID device uses UHF to create a connection with your customer account when the toll station is passed and the tariff is charged at the reduced amount. This process takes approx. 2 seconds. You do not need to stop in the toll station. You simply drive through slowly. When only 3 journeys are remaining, the account is automatically credited by direct debit process. Online application.
  • The TAG is a small electronic device. It is fixed to the inside of the windscreen of your vehicle by our staff.
  • Our TAG is activated and deactivated automatically when the tunnel is used. Microwaves are used to create a connection with your customer account when the toll station is passed and the tariff due is charged at the reduced amount. This process takes approx. 2 seconds. You do not need to stop in the toll station. You simply drive through slowly. When only 3 journeys are remaining, the TAG account is automatically credited by direct debit.
  • Travel is simplest for RFID users as they can use all lanes. Additionally there is the telemaut reserved lane. When travelling at a speed of 10 km/h without stopping, the barrier will open automatically. The discounted amount for the passage is deducted from the RFID account. It is not displayed. Only the amount remaining in the customer account or the discount rate is displayed.
  • Oscard users simply stop in front of the scanner, the discounted rate is deducted from the card and the barrier opens. The remaining amount is displayed on the Oscard.
  • You can charge your Oscard in the cash lane or in the customer centre directly next to the toll station. The new bank direct debit process offers even more advantages. Online application.
  • The Oscard costs €2. You can receive a charged Oscard for your vehicle class from the cashier or in our customer centre where you can also charge them again if necessary (the amount must always correspond to at least 10 journeys for the corresponding category).
  • You can pay with cash, by EC card, or by credit card. At least one cashier lane is open for you 24 hours around the clock.
    Or use the new direct debit process to charge the Oscard. (Application as for RFID)
  • The RFID device costs 2,50 €. If you want to use the RFID device, simply complete our application form (online, available in the customer centre or the cash lane).
  • The application form includes a direct debit authorization. You can cancel the direct debit at any time. Practical: With the RFID device you do not need to worry about regular charging (like the Oscard). More detailed information is available on the application form.
  • In principle, any vehicle can use the RFID device. With some models, the thermal protection glass or heated windscreen may restrict the function of the RFID device. If applicable, please see the operating instructions for your vehicle or ask in our customer centre. We have a manufacturer list with function restrictions and we are happy to advise you.
  • The RFID device is preprogrammed in our system to the vehicle category specified by you in the application. If you have specified, for example, that you are using the RFID device for a car, the RFID device is set with vehicle class 1.
  • You can easily check your account balance in the internet. Enter your password at Customer log-in.
  • We are also happy to give you information in our customer centre.
  • Cash payment/Oscard
    Have you entered the correct coins?
    Was the Oscard placed close enough to the scanner?
    Press the “Help” button on the machine. Our employees will assist you.
    Please do not reverse from the lane!
    This would cause errors in the system and lead to problems with the following vehicles.
  • RFID device
    If you feel that the RFID device/TAG is not functioning to your satisfaction, you can simply visit our customer centre at the toll station next time you are passing through. If you are travelling from the east (A 19, Überseehafen (international harbour)), please take the last exit before the tunnel and then continue towards Zollamt (customs office)/Gehlsdorf. On the right you can see our company premises, Zum Südtor 8. If you come from the west (e.g. from Schmarl, Lütten Klein, Warnemünde), you will find parking immediately in front of the toll station behind the tunnel.
    Please always combine this with a journey or call the customer centre first.

What should I take into account when selling my vehicle or if a windscreen replacement becomes necessary.

  • Remove the RFID device from the car that you are selling.
  • Remove the RFID device from the windscreen that has to be replaced.
  • In order to obtain a new RFID device (2,50€)  please contact our customer center during opening hours.
  • The simple Oscard is anonymous and does not contain any personal data. If lost, it cannot be replaced.
  • The Oscard, which is charged via a direct debit, is assigned to a customer account, in other words directly to persons or companies. In this case, please contact the customer centre.
  • If your RFID device or TAG is stolen, please contact us to block the device and protect it from misuse. This means that no-one can use the tunnel at your cost.