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Account data

Customer account name
Email address for login to customer account
Your callback phone number

Time information

When did the problem occur?
How often does the problem occur?

Technical data

Please specify the device name (e.g. PC or mobile phone brand and model)
How do you access the customer portal?Website on PC / MacWebsite on mobile phone / tabletApp on mobile phone / tablet
How do you receive emails?Email program on PC / MacApp on mobile phone / tablet (e.g. Gmail, Samsung Email)App of the email provider (e.g. GMX, Web.de)Miscellaneous

Description

Feedback / Problem description
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Can you send us a screenshot/photo of the error or error message?
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